Support

App storage: rockhome app offers 7-day (≤1GB) free app storage service. As long as there is network connection, video clips will be recorded and uploaded to the rockhome app automatically. With a cloud service subscription, you can view recordings for up to 60 days, depending on your plan.
SD card storage: You can also use an SD card for storage. However, video clips saved to the SD card cannot be shared, downloaded, or deleted directly from the rockhome App. You need to put the SD card into a computer (with an SD card reader) or phone to delete the corresponding clips.

You can add as many cameras as you’d like to.

If you set the duration as "Auto", when someone occurs in the view of the camera, it will start recording a video for up to 3 minutes.

Please use a 2.4GHz wireless network. The device does not support the 5GHz wireless network. Meanwhile, please set the Wi-Fi authentication method to WPA2-PSK or other lower level of security method. A password is required.

Yes, they can! After setup, as long as a SD card is inserted into the camra, it can record videos even if there is no Internet connection. An Internet connection is only required when the footage needs to be accessed remotely.

On Apple devices with iOS13 and above, you need to turn on the "location permission" for the app in the system settings and change it to "allow when using."

The built-in infrared lamp beads make the camera only show some dim red lights when night vision is activated, but the image quality is still clear in low light or in total darkness.

After testing, the Wi-Fi connection distance can normally reach up to 150 meters in the open area. However, the actual situation depends on the strength of Wi-Fi and its surrounding environment (thick walls, electromagnetic devices, large metal objects will all cause interference to the Wi-Fi signals). If the camera connection signal is weak or unstable, please place the camera as close to the router as possible.

Click the icon in the upper left corner of the "Library" page to start filtering videos by category. Select the category you want to see and then click“Save”to view the video playbacks.

Long press the power bottom for 5 seconds to turn it off. If there is no response, press the reboot hole with a pin to restart the camera.
You can also contact us at info@rockhomelife.com for FREE technical support.